Coronavirus FAQs

Following the lifting of COVID-19 restrictions across England, it is now considered safe to visit our salons. Yet, we have decided to keep certain safety precautions in place in order to help protect you and our teams. Read our ‘Commitment to keeping you safe’ for full details on our salon safety provisions. We also feel there is responsibility at a personal level for maintaining sanitation and hygiene levels to reduce the risk of infection. We advise that you follow expert guidelines; if you believe you have symptoms related to coronavirus please seek medical advice before visiting a salon. You can find the latest government advice here

Disposable masks will be available when entering our salons. To wear a mask is not essential, however we strongly recommend you wear these during your service.  We will not provide disposable gloves

Hand sanitiser will be available in salons should you wish to use it. 

For the most part, yes. However there may still be some hair and beauty services that will temporarily be unavailable. Please double check with your local salon. Find your salon here.

It is now okay to bring children along with you, however in order to prevent overcrowding if this can be avoided then try to refrain from bringing children and friends along with you to salon.

You may visit us to buy hair products without having to book an appointment. However, we ask that you take special care when entering the salon.

If you’re struggling to find availability on a day that suits you, please call the salon directly to discuss. At the manager’s discretion, the team may be able to call you if a cancellation occurs on that day.

We strongly advise that you follow expert guidelines; if you believe you have symptoms related to coronavirus or have come into contact with someone suspected of coronavirus, please self-isolate and seek medical advice before visiting a salon. You can find the latest government advice here.

Yes. If you feel you may have Coronavirus, please self-isolate and seek medical assistance as outlined in the government guidelines.

No, we will not be taking temperatures at the door. If you feel you have a temperature or feel unwell with what may be coronavirus symptoms, please seek medical assistance as outlined in the government guidelines. 

We continue to operate various safety measures across our salons, from supplying all team members and guests with the appropriate PPE as well as increased sanitation procedures. A £2.50 safety levy will be charged to your service to help cover the cost. We assure you no profit is being made and that the surcharge contributes to the vital protective equipment you will find in salon.  You can find out more here. 

When disposing of a mask we recommend removing only once you leave the salon and place into a zip lock bag and seal before safely disposing into a dustbin.

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