Coronavirus FAQs

It is still considered safe to visit our salons. We continue to keep certain safety precautions in place in order to help protect you and our teams Yet, we have decided to keep certain safety precautions in place in order to help protect you and our teams. Read our ‘Commitment to keeping you safe’ for full details on our salon safety provisions. We also feel there is responsibility at a personal level for maintaining sanitation and hygiene levels to reduce the risk of infection. We advise that you follow expert guidelines; if you believe you have symptoms related to coronavirus please seek medical advice before visiting a salon. You can find the latest government advice here

Disposable masks will be available when entering our salons. Across our salons in England, you will be encouraged to wear a face mask for the safety of our guests and team members. When visiting our salons in Scotland and Wales, you will be required to wear a mask during your service. 

Hand sanitiser will be available in salons should you wish to use it. 

For the most part, yes. However there may still be some hair and beauty services that will temporarily be unavailable. Please double check with your local salon. Find your salon here.

You may visit us to buy hair products without having to book an appointment. However, we ask that you take special care when entering the salon.

Our salons are now back to completely ‘walk in’ salons, meaning no appointment is required, just simply walk into your local salon.

We strongly advise that you follow expert guidelines; if you believe you have symptoms related to coronavirus or have come into contact with someone suspected of coronavirus, please self-isolate and seek medical advice before visiting a salon. You can find the latest government advice here.

Yes. If you feel you may have Coronavirus, please self-isolate and seek medical assistance as outlined in the government guidelines.

No, we will not be taking temperatures at the door. If you feel you have a temperature or feel unwell with what may be coronavirus symptoms, please seek medical assistance as outlined in the government guidelines. 

We continue to operate various safety measures across our salons, from supplying all team members and guests with the appropriate PPE as well as increased sanitation procedures.  You can find out more here. 

When disposing of a mask we recommend removing only once you leave the salon and place into a zip lock bag and seal before safely disposing into a dustbin.

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