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Returns Policy

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights or any of your other rights, including under the Consumer Contracts Regulations 2013.

Returns

Unfortunately we are not able to accept any goods purchased online at ShopSupercuts to any of our Supercuts salons.

You may return to our warehouse any unopened, sealed and unused Products which you have ordered through this website, within 14 days of delivery. We will refund you in full for the price you paid for the Products but you will be liable for any applicable delivery and return charges.

We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you return the Products to us.

If you returned the Products to us because they were faulty or mis-described, we will refund the price of a defective Product in full and, any applicable reasonable delivery charges you incur in returning the item to us.

Returns

To return a Product in accordance with this policy please follow the instructions provided with your delivery. These will be with the Packing List in your package.

Returns Process

PLEASE FOLLOW THESE INSTRUCTIONS :
1) Package up the items in the delivery package or other suitable protective packaging
2) Label the package with the Returns Address label, or see Returns Address below
3) Take to a Post Office, or suitable Courier office and obtain a confirmation of posting

Returns Address

To return a Product please package up securely and send to

ShopSupercuts RETURNS
James and James Fulfilment Ltd,
Brackmills Industrial Estate,
Liliput Road,
Northampton,
NN4 7DT

Hairdryers, Straighteners, Hair Brushes, Combs

Due to hygiene reasons we are unable to accept returns of hair care products such as hairdryers, straighteners, hair brushes and combs once they have been opened and used.

ghd Electrical Products

If your ghd is faulty, then it is more effective and efficient for you to return the product directly to ghd. Please fill in the returns form here: https://www.ghdhair.com/help/returns and follow the instructions to return your styler to ghd for repair or replacement.