Supply Terms and Conditions
This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") to you.
These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. These Terms include important information such as how we provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 1st December 2015.
These Terms, and any Contract between us, are only in the English language.
1. Information about us and how to contact us
1.1 We operate the website www.supercuts.co.uk/shop. We are UK Hairdressers 2019 LTD a company registered in England and Wales under company number 12345843 and with our registered office at Lyndon House, 62 Hagley Road, Birmingham, B16 8PE. Our VAT number is 338371489
1.2 To contact us, please see our Contact Us page www.supercuts.co.uk/shop/customer-care/contact-us/
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 The packaging of the Products may vary from that shown on images on our site.
2.3 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made if the Product you have ordered is not available.
3. Your right to make changes
If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
4. Use of our site
Your use of our site is governed by our Terms of website use www.supercuts.co.uk/shop/customer-care/website-terms Please take the time to read these, as they include important terms which apply to you.
5. How we use your personal information
6. Consumer rights
6.1 All Products sold on our site are sold to you as a consumer (not as a business customer).
6.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights or any of your other rights, including under the Consumer Contracts Regulations 2013.
7. How the contract is formed between you and us
7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.
7.3 Customers are limited to ordering a specified number of any non-sale item and additionally any sale item or item which is the subject of a special offer may have a separate and different limit. These limits apply per household and we reserve the right at our discretion to decline orders we believe have been placed by or on behalf of the same household. We also reserve the right to decline any order which we believe has been placed other than for domestic or private use.
7.4 We will confirm our acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
8. Our right to vary these terms
8.1 We may revise these Terms from time to time in the following circumstances:
8.1.1 changes in how we accept payment from you; and
8.1.2 changes in relevant laws and regulatory requirements.
8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
8.3 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
9. Your consumer right of return and refund and to end the contract
9.1 You can always end your contract with us
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
9.1.1 if what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back) see clause 15;
9.1.2 if you want to end the contract because of something we have done or have told you we are going to do. See clause 9.2
9.1.3 if you have just changed your mind about the product. See clause 9.3. You may be able to get a refund if you are within the cooling off period but this may be subject to deductions and we will only refund the costs of return in accordance with clause 9.7 and you may be liable to pay the cost of return in accordance with clause 9.12.
9.2 Ending the contract because something we have done or are going to do. If you are ending the contract for a reason set out at 9.2.1 to 9.2.5 below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
9.2.1 We have told you about an upcoming change to the Product or these terms which you do not agree to (clause 8.3);
9.2.2 We have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
9.2.3 There is a risk that supply of the Products may be significantly delayed because of events outside our control;
9.2.4 We have suspended supply of the products for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than 30 days or
9.2.5 You have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
9.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights under the Consumer Contracts Regulations 2013, are explained in more detail in clause 10.5 below. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
9.4 The right to change your mind does not apply in the case of hair straighteners, brushes, shampoos, conditioners, styling and beauty products which have been unsealed by you after delivery. This is for health protection and hygiene reasons.
9.5 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is then the end of 14 days after the day on which you receive the product(s).
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
If your Products are split into more than one delivery over different days you will have until 14 days after the date on which you received the last delivery or collected the last of your order from the salon to which it was delivered to change your mind about the Products.
9.6 To cancel a Contract, you just need to let us know that you have decided to cancel, and we will e-mail you to confirm we have received your cancellation. The easiest way to do this is to
a) contact us via the Contact Us form www.supercuts.co.uk/shop/customer-care/contact-us/ on our website and list the products on the order that you wish to cancel.
b) email us via our ShopSupport email address email@example.com providing the order number and listing the products on the order that you wish to cancel
c) reply to the Order Confirmation email sent when the order was accepted.
9.7 If you cancel your Contract pursuant to clause 9.1 we will:
9.7.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop;
9.7.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and
9.7.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(a) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us;
(b) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract;
9.8 If you have returned the Products to us under this clause 10 because they are faulty or mis-described, we will refund the price of a defective Product in full and, any applicable reasonable delivery charges you incur in returning the item to us.
9.9 If the Product you are returning is a Product manufactured by ghd , then it may be more effective and efficient for you to contact ghd and return the Product directly to ghd . For this please contact Shop Customer Service via Contact Us or by email regarding your faulty ghd and we will send you a ghd returns pack for you to send it back to ghd. All other returns should be dealt with in accordance with our Returns Policy.
9.10 Please note that we are unable to accept returns purchased from us at any of our salons and returns must be returned to us by post or courier to the returns address set out below.
9.11 We will process all refunds to you under this clause 9 on the credit card or debit card used by you to pay or the relevant PayPal account. No refund can be processed save where the Product(s) have been returned to us and in accordance with clause 9.12 below.
9.12 If a Product has been delivered to you before you decide to cancel your Contract:
9.12.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Our returns address is
James & James Fulfilment Ltd
Brackmills Industrial Estate
9.12.2 unless the Products are faulty or not as described (in this case, see clause 10.8), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection;
9.12.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
9.13 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10.1 The costs of delivery will be as displayed to you on our website.
10.2 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation which will be within 30 days after the day on which we accept your order, unless there is an Event Outside Our Control (as defined in clause 17.2).
10.3 We are not responsible for delays outside our control. If our supply of the Products is delayed by an Event Outside Our Control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
10.4 Delivery will be completed when we deliver the Products to the address you gave us.
10.5 The Products will be your responsibility from the completion of delivery.
10.6 You own the Products once we have received payment in full, including all applicable delivery charges.
10.7 If we miss the estimated delivery date by 5 business days, then you may cancel your Order straight away if any of the following apply:
10.7.1 we have refused to deliver the Products;
10.7.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
10.7.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
10.8 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5 you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
10.9 If you do choose to cancel your Order for late delivery under clause 9.5 or clause 10.6 you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
11. No international delivery
11.1 Unfortunately, we do not deliver to addresses outside the UK.
11.2 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
12. Price of products and delivery charges
12.1 The prices of the Products will be as quoted on our site from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 12.5 for what happens in this event.
12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
12.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
12.5.1 where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you; and
12.5.2 if the Product's correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
13. How to pay
13.1 You can only pay for Products using a debit card, credit card. We accept the following cards: Visa, Mastercard and American Express.
13.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card account until we dispatch your order.
14. Manufacturer guarantees
14.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
14.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
15. If there is a problem with the product
15.1 How to tell us about problems. If you have any questions or complaints about the Products, please can us. You can contact us:
a) via the Contact Us form www.supercuts.co.uk/shop/customer-care/contact-us/ on our website and list the products on the order that you wish to speak to us about.
b) email us via our ShopSupport email address firstname.lastname@example.org providing the order number and listing the products on the order that you wish to discuss.
15.2 Summary of your legal rights. We are under a legal duty to provide Products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these Terms will affect your legal rights:
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example hair straighteners, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
• up to 30 days: if your item is faulty, then you can get a refund.
• up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
If your product is digital content, for example a mobile phone app, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
• if your digital content is faulty, you're entitled to a repair or a replacement.
• if the fault can't be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of your money back
• if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
If your product is services, for example a support contract, the Consumer Rights Act 2015 says:
• you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
• if you haven't agreed a price upfront, what you're asked to pay must be reasonable.
• if you haven't agreed a time upfront, it must be carried out within a reasonable time.
16. Our liability to you as a consumer
16.1 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
16.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17. Events outside our control
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.
17.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
17.3.1 we will contact you as soon as reasonably possible to notify you; and
17.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will subject to clause 10.7 arrange a new delivery date with you after the Event Outside Our Control is over.
18. Communications between us
18.1 When we refer, in these Terms, to "in writing", this will include e-mail.
18.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
19. Other important terms
19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.